waarble Privacy Policy
By signing up for a waarble account, you are agreeing to be bound by the following:
About waarble: waarble is a Software as a Service (SaaS) platform designed to assist associations, clubs, community groups, and other organizations in managing memberships, teams, clubs, and events. It is owned and operated by waarble Pty Ltd (ACN: 670 619 860), an Australian corporation, hereafter referred to as "waarble." The service is accessible through the website waarble.com and its associated subdomains.
The waarble Team: This term refers to our dedicated employees, including developers, management, and support staff, who work collectively to enhance your waarble experience.
Clients and Users: Our Clients ("Clients") include various associations, clubs, and community groups that register to use waarble for managing their memberships and/or events. Members and other individuals ("Users") who interact with these organizations through waarble retain ownership of their data. While Users may associate with one or more Clients, data collected for one Client is not visible to other Clients unless explicitly shared by the User. Clients can remove Users from their association, but this action only alters the association and does not delete the actual User account.
This Privacy Policy applies to waarble PTY LTD (ABN 87 670 619 860).
We are bound by the National Privacy Principles (Principles) of the Privacy Act, 1988 (Cth) and are committed to protecting personal information we may hold at any time in respect of any individual, per the requirements of those Principles.
Personal information, for the purposes of this Privacy Policy, is information about and which identifies individuals. It includes information obtained from an individual or a third party.
In general, we will not use or disclose personal information collected about you otherwise than for a purpose set out in this Privacy Policy, for a purpose you would reasonably expect, a purpose required or permitted by law, or a purpose otherwise disclosed to, or authorised by you.
We may, in connection with services we offer or provide to you, make other privacy disclosures to you, or seek your authority to use your personal information in ways that are different from or more specific than those stated in this Privacy Policy. In the event of any inconsistency between the provisions of this Privacy Policy and those other disclosures, the other disclosures will prevail.
Collection of Personal Information
We will not ordinarily collect any information about you, the Client and or User, except where you provide it to us, or it is provided to us with your authority.
The types of personal information we collect generally include your name, address, telephone number, email address, and shipping details.
In certain circumstances, we may also collect personal information about you which is sensitive. Sensitive information includes information about your health, religious or philosophical beliefs, membership of professional or trade associations, or a criminal record. Unless the collection of sensitive information is required or permitted by or under law, we will obtain your consent to its collection. If the sensitive information relates directly to your ability to meet a financial obligation to us, you consent to our collection of it. By giving us this information, you consent to your information being collected, used, disclosed, and stored by us, only as described in our Privacy Policy.
We will collect personal information directly from you when you open an account with us, complete an application form for one of our products or services, deal with us over the telephone or in person, send us a letter, or visit our website. We may, for purposes of security, training, or information or transaction verification, listen to and/or record telephone calls to which you are a party with us.
On occasions, we may need to collect personal information about you from third parties, such as credit reporting agencies, our business alliance partners, your agents, or third-party brokers. If your consent to this collection is required by law, we will first obtain your consent prior to collecting the information.
We may get more information about you, like name, age, and participation in social media websites, by searching the internet or querying third parties (we'll refer to that information as Supplemental Member Information). We only collect data that are publicly available or provided by a third party according to its terms of use.
We only collect personal information about you that is necessary for our functions and activities and, ordinarily, you will be told the purposes for which we collect that information when it is collected.
As a general rule, the collection of your personal information will be necessary for us to provide a product or service to you or to maintain our relationship with you.
Additionally, the purposes for which we will generally collect and use your personal information will include:
- complying with legislative and regulatory requirements;
- considering any application you make to us;
- performing our administrative operations, including accounting, risk management, record keeping, archiving, systems development and testing, credit scoring, and staff training;
- managing our rights and obligations in relation to external payment systems;
- conducting market or customer satisfaction research;
- developing, establishing, and administering alliances and other arrangements (including rewards programs) with other organisations in relation to the promotion, administration, and use of our respective products and services;
- developing and identifying products and services that may interest you;
- and (unless you ask us not to) telling you about products and services.
We also advise that each time our website is visited, we use cookies to record the date and time of access to the site and any information read or downloaded. The details recorded by the cookies are not information which identifies the User and therefore is not personal information. A cookie is a small text file placed on your computer hard drive by a web page server, which can then be accessed by our web servers. You may configure your web browser not to accept cookies, however this may mean that you are not able to make full use of our website.
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you're responsible for notifying us of those changes.
We only store data about you for as long as it's reasonably required to fulfill the purposes that gave us the right to access it in the first place. We keep some data indefinitely, relating to when and where accounts were logged into, when emails were sent, which bounced, which resulted in a complaint, and similar information, because we use it to help us screen out people who violate anti-spam laws, and for other reasons explained in this policy.
We recognize that User information is the property of our Users, not of us or our Clients. We are committed to respecting User privacy and protecting User personal information.
We do not engage in the sale of Client lists or any User information to third parties. Client member lists are stored on a secure waarble server. We don't, under any circumstances, sell Client member lists, contact people on your lists, market to people on your lists, steal your lists, or share your lists with any other party, unless it's required by law. If someone on your list complains or contacts us, we may then contact that person. Only authorised employees have access to view Member Lists.
Personal Information About Third Parties
If at any time you, Client and or User, supply us with personal information about another person (for example, a referee or a person to whom you may wish a payment to be directed), you should ensure that you are authorised to do so and you must agree to inform that person who we are, that we will use and disclose their personal information and that they may gain access to their personal information should we hold it.
Use and Disclosure of Personal Information
We will not use or disclose information collected about you, Client and or User, other than for a purpose made known to you, a purpose you would reasonably expect, a purpose required or permitted by or under any law or a purpose otherwise authorised by you.
You authorise us to disclose necessary information to related companies and to any agents or contractors who provide services to us in connection with the provision of products or services you have sought from us.
These parties are prohibited from using your personal information except for the specific purpose for which we supply it to them.
Subject to what is permitted by law, the types of third parties we may disclose your personal information to include, where relevant:
- credit reporting agencies;
- our agents, contractors, and external advisers whom we engage from time to time to carry out, or advise on, our functions and activities;
- your agents and contractors, including your finance broker, builder and settlement agent and your legal or financial adviser;
- your executor, administrator, trustee, guardian or attorney;
- your referees;
- regulatory bodies, government agencies, law enforcement bodies, and courts;
- any person or organisation who introduces you to us;
- other organisations with whom we have alliances or arrangements (including rewards programs) for the purpose of promoting our respective products and services (and any agents used by us and our business partners in administering such an arrangement or alliance);
- anyone supplying goods or services to you in connection with a rewards program associated with the facility;
- debt collecting agencies;
- other financial institutions;
- external payment systems operators;
- any mortgage insurer used by us and any reinsurer of any such mortgage insurer;
- your and our insurers or prospective insurers and their underwriters;
- any person to the extent necessary, in our view in order to carry out any instruction you give to them by us;
- (unless you tell us not to) other organisations (including our related bodies corporate) and their agents for the marketing of specific products and services.
In some cases, we may need to transfer your personal information overseas. If we believe that the overseas third party is not subject to privacy obligations equivalent to those which apply to us, we will seek your consent to transfer the information, except where the National Privacy Principles do not require us to do so.
We may use and disclose your Personal Information only as follows:
- To promote the use of our Services. For example, if you leave your Personal Information when you visit our website and don't sign up for any of the Services, we may send you an email asking whether you want to sign up. And if you use any of our Services, and we think you might benefit from using another Service we offer, we may send you an email telling you about it.
- To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if a payment fails. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments.
- To send you System Alert Messages. For example, we may let you know about temporary or permanent changes to our Services, like planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.
- To enforce compliance with our Terms of Use and applicable law. This may include developing tools and algorithms that help us prevent violations.
- To provide customer support.
- To protect the rights and safety of our Clients and third parties, as well as our own.
- To meet legal requirements like complying with court orders and valid subpoenas.
- To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.
- To prosecute and defend a court, arbitration, or similar proceeding.
- To support and improve the Services we offer.
- To communicate with you about your account for informational reasons.
- To transfer your information in the case of a sale, merger, consolidation, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our website.
- To send you informational and promotional content that you may choose (or "opt-in") to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
Your Access to your Personal Information
If at any time you wish to know what personal information we are holding about you, Client and or User, you are welcome to apply for your details by telephoning us.
Under certain circumstances, we may not be able to tell you what personal information we hold about you. This includes where:
- it would have an unreasonable impact on the privacy of other individuals;
- the information relates to legal proceedings with you;
- the information would reveal our commercially sensitive decision-making process;
- or we are prevented by law from disclosing the information, or providing access would prejudice certain investigations.
We will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. If at any time you believe that personal information that we hold about you is inaccurate, incomplete, or out of date, please advise us by telephoning us.
Security of your Personal Information
We maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to, and modification and disclosure of, your personal information. We will take all reasonable steps to protect your personal information from misuse and loss.
We also protect the security of your personal information when transmitted over the Internet. We use a Secure Socket Layer (SSL) to transfer personal information between you and our web servers in relation to online payment details, and GPG encryption when we transfer data to third parties. However, no data transmission over the Internet can be guaranteed as fully secure, and accordingly, we cannot guarantee or warrant the security of any information you send to us using our online forms or products. You submit information over the Internet at your own risk. If we no longer need your information, we will destroy or de-identify it.
We recognize that User information is the property of our Users, not of us or our Clients. We are committed to respecting your privacy and protecting your personal information.
We do not engage in the sale of Client lists or any User information to third parties. Your member lists are stored on a secure waarble server. We don't, under any circumstances, sell your lists, contact people on your lists, market to people on your lists, steal your lists, or share your lists with any other party, unless it's required by law. If someone on your list complains or contacts us, we may then contact that person. Only authorised employees have access to view Member Lists.
Direct Marketing
We adhere to the Direct Marketing Code of Conduct produced by ADMA.
We will use your personal details, including your email address, to provide you with information, specific promotions, and products that may be of interest to you. We also provide your details to other organisations (including our related companies) but only for specific marketing purposes.
If at any time you do not wish to receive further marketing information, you have the option to ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this by telephoning us.
Government Identifiers
We do not use your tax file number, Medicare number, pension number, or any other government identifier as your account, policy, or application number. We will only use and disclose these numbers for the purposes required by law.
Complaints about Breaches of Privacy
Nobody is safe from hackers. If a security breach causes an unauthorised intrusion into our system that materially affects you or people on your Member Lists, then waarble will notify you as soon as possible and later report the action we took in response.
If you believe that the privacy of your personal information has been compromised or is not being adequately protected, you should contact us by telephoning us. We will make every effort to resolve your complaint internally.
If we do not resolve your complaint to your satisfaction, you may apply to the Federal Privacy Commissioner to have your complaint investigated. For more information about how you may lodge a complaint with the Federal Privacy Commissioner, please contact the Commissioner's hotline service on 1300 363 992.
Changes to this Privacy Policy
This statement sets out our current Privacy Policy. It replaces any of our other Privacy Policies or website Privacy Policy to date.
Please note that this Privacy Policy may change from time to time. Our current Privacy Policy is available from our website, waarble.com, or by telephoning us.
We encourage you to periodically review our Privacy Policy for any changes.
Our Internet Website
When you use a link from our website to the websites of third parties, those websites are not subject to our privacy standards. Those third parties are responsible for informing you of their own privacy policies.
If personal information about you is collected by third parties on any websites you have accessed through our website, we may also collect or have access to that information as part of our arrangement with those third parties.
Further terms and conditions
We highly recommend you Visit the website for further information on the terms and conditions for the use of waarble. waarble.com
These documents outline the expectations of how you can and cannot use waarble. How to open and close accounts with waarble, copyright and privacy information etc.
waarble acts as an agent for our Client. We recommend Users review the terms and conditions of use of the community group / club / association and any other third-party software such as financial software that processes payments. waarble does not warrant or have any liability for third party's associated with waarble.
Contact Information
For any questions or concerns regarding this agreement, Clients and Users may contact waarble at
Telephone us on 08 6555 1838
By using waarble's services, Users agree to comply with this Privacy Policy.
Page last updated: 23 May 2024